Return Policy

PLEASE CHOOSE YOUR CRYSTALS CAREFULLY.

If you are unsure about something, please contact the owner directly at julie@moonrisecrystals.com

 

 

RETURN PROCEDURE

Please contact us by email to julie@moonrisecrystals.com within 7 days from the date of delivery in order to make a return.

Returns must be sent to:

Moonrise Crystals

PO BOX 1802

WAIANAE, HAWAII 96792

United States

 

Please note, Moonrise Crystals® will not be responsible for return shipping costs (nor duty reimbursement in the case of international purchases) for the exchange of change-of-mind items. It is the responsibility of the customer to cover shipping costs to dispatch their
updated order upon exchange of goods.

 


CHANGE OF MIND 

We want you to be happy with your purchase.

Moonrise Crystals® offers Store Credit or Full Refunds for a change of mind, if made within 7 days of delivery.

Moonrise Crystals® cannot be responsible for lost or undelivered returns.

Any questions or concerns regarding our Returns Policy please email us at julie@moonrisecrystals.com

 

 

FAULTY ITEMS

Due to the nature of the tumbling process, there will be some visual differences between the stone you receive and what appears on our website.

In any item is faulty or significantly different than described, please contact us to arrange return. If the item is deemed to have a manufacturing fault, a replacement can be issued first. A refund will be issued if we cannot replace the item.

Return postage of items with faults will be reimbursed upon receipt.

We reserve the right to inspect the product, in cases deemed necessary, before issuing either credit or refund.

All store credits or refunds for any return will be issued after the item has been received at our returns address.

Moonrise Crystals® reserves the right to deny a return, if it does not meet our returns policy or was not authorized via email prior to receipt.