Shipping & Delivery

FREE SHIPPING in the USA

Enjoy free First Class shipping on all domestic orders, including Alaska, Hawaii and all US Territories.

Packages are mailed out on the next business day and typically take 3-7 days to arrive.

Priority Shipping is also available at an additional charge.

 

International Orders

First Class and Priority shipping costs are dependent on location and weight. For most locations, packages arrive in 2-3 weeks.

All orders are shipped via United States Postal Service

 

We take no responsibility for incorrect addresses. 

Please ensure you fill out your shipping details clearly and completely. You will be charged for additional shipping if goods are sent back due to a wrong address supplied by the customer.

 

Tracking

When your order has been processed & sent, you will receive an email with a Tracking Reference Number.

Please allow up to 24 hours for this to register in the system, once you have received your shipping confirmation email, before tracking - as information may not be immediately available.

International customers, be aware that shipping updates may or may not be available once a package leaves the United States.

 

International Customs and Duty Charges

International orders MAY be subject to local charges. Customs policies vary widely, with customs or import duties being charged once the order reaches it’s destination country.

Because of this, Moonrise Crystals cannot be held responsible for any additional
charges. Please be aware of any additional fees your local customs office may
charge before placing your order.

 

Returns and Faulty Goods

Faulty goods must be notified within 7 days of receiving the item - Please read our Returns and Exchanges Terms carefully.

Please ensure you email us at julie@moonrisecrystals.com before returning any goods if goods are returned without prior consent - there is no guarantee of refunds or credit notes

 

Consent

By agreeing to these Purchase & Shipping terms, you also consent to receive further electronic communications from us in relation to Moonrise Crystals®, including information relating to products, competitions, promotions, special offers and any other
commercial message. Of course, you may at any time, unsubscribe from receiving electronic commercial messages from us