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Shipping & Returns

Shipping Information

FREE SHIPPING in the USA

Enjoy free First Class shipping on all domestic orders, including Alaska, Hawaii and all US Territories.

Packages are mailed out on the next business day and typically take 3-7 days to arrive.

Priority Shipping is also available at an additional charge.

 

International Orders

First Class and Priority shipping costs are dependent on location and weight. For most locations, packages arrive in 2-3 weeks.

All orders are shipped via United States Postal Service

 

We take no responsibility for incorrect addresses. 

Please ensure you fill out your shipping details clearly and completely. You will be charged for additional shipping if goods are sent back due to a wrong address supplied by the customer.

 

Tracking

When your order has been processed & sent, you will receive an email with a Tracking Reference Number.

Please allow up to 24 hours for this to register in the system, once you have received your shipping confirmation email, before tracking - as information may not be immediately available.

International customers, be aware that shipping updates may or may not be available once a package leaves the United States.

 

International Customs and Duty Charges

International orders MAY be subject to local charges. Customs policies vary widely, with customs or import duties being charged once the order reaches it’s destination country.

Because of this, Moonrise Crystals cannot be held responsible for any additional
charges. Please be aware of any additional fees your local customs office may
charge before placing your order.

 

Consent

By agreeing to these Purchase & Shipping terms, you also consent to receive further electronic communications from us in relation to Moonrise Crystals®, including information relating to products, competitions, promotions, special offers and any other
commercial message. Of course, you may at any time, unsubscribe from receiving electronic commercial messages from us.

Return Information

Return Policy

Faulty goods must be notified within 7 days of receiving the item - Please read our Returns and Exchanges Terms carefully.

Please ensure you email us at julie@moonrisecrystals.com before returning any goods if goods are returned without prior consent - there is no guarantee of refunds or credit notes

Returns must be sent to:

Moonrise Crystals

PO BOX 1802

WAIANAE, HAWAII 96792

United States

 

Please note, Moonrise Crystals® will not be responsible for return shipping costs (nor duty reimbursement in the case of international purchases) for the exchange of change-of-mind items. It is the responsibility of the customer to cover shipping costs to dispatch their updated order upon exchange of goods.

 


CHANGE OF MIND 

We want you to be happy with your purchase.

Moonrise Crystals® offers Store Credit or Full Refunds for a change of mind, if made within 7 days of delivery.

Any questions or concerns regarding our Returns Policy please email us at julie@moonrisecrystals.com

 

 

FAULTY ITEMS

Due to the nature of the tumbling process, there will be some visual differences between the stone you receive and what appears on our website.

In any item is faulty or significantly different than described, please contact us to arrange return. If the item is deemed to have a manufacturing fault, a replacement can be issued first. A refund will be issued if we cannot replace the item.

Return postage of items with faults will be reimbursed upon receipt.

We reserve the right to inspect the product, in cases deemed necessary, before issuing either credit or refund.

All store credits or refunds for any return will be issued after the item has been received at our returns address.

Moonrise Crystals® reserves the right to deny a return, if it does not meet our returns policy or was not authorized via email prior to receipt.

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